We are living through a global shopping revolution right now, and it’s easy to buy products from all over the world in the comfort of your home. That being said, there are some items that many of us would never consider buying online. Large purchases such as cars should be test driven, and smaller purchases such as shoes should be tried first. Although it may not seem like it at first, we strongly believe that a water softener also falls into this category. Here we will look at five key reasons why you should purchase your water softener from a reputable local dealer.

1. A Central Point of Contact

A local dealer should have real world premises that you can contact via email or phone and even physically visit if required. All too often, purchasers of complex equipment or systems online find themselves getting the run around when things go wrong. This even happens on places like Amazon, and there are not many avenues to explore if your supplier is ignoring you.

2. Good Advice is Invaluable

The main reason many people buy their water softeners online is to save a few bucks. This is not advisable when you’re buying a complex piece of equipment. It’s a better idea to visit a physical location and actually get a look at the water softener that you’re interested. Speak to a local water treatment professional there, and they will be able to offer valuable advice. They will be familiar with your local water conditions and can help you to find the best solution to fit all of your needs. Many water softener suppliers also have an installation service that may be more affordable than you imagine.

3. Assembly and Installation Issues

Due to shipping constraints, many online suppliers will ship a water softener to you that requires assembling. If the instructions are incomplete or poorly written, it can be hard to figure out how everything fits together correctly. A local water softener supplier will usually supply the unit assembled, and that’s one less thing that you need to worry about. You will also need brine and drain line to carry out the installation, and many physical suppliers will carry this. Just tell them how much you will need, and they can usually cut it for you on the spot saving you time and hassle.

4. Ensure the Settings are Correct

Once the installation is completed, it’s vital that the water softener has the correct settings for your area. This again comes down to local knowledge of the water conditions that are relevant to where you live. A local supplier will be able to program your water softener and ensure that it’s setup to operate at optimum efficiency.

5. Don’t Forget the Warranty

If you have a warranty issue, it’s easier to get a quick resolution with a local supplier. Chasing an online dealer, sending equipment away and waiting for a reply can take a lot of time. During this period you and your family will be stuck using hard water and all the misery that it brings.

By Terry Reeh, EcoWater Systems of Nebraska. 

With more than 25 years experience in the residential and commercial water treatment space, Terry is a WQA (Water Quality Association) certified water specialist, LEVEL 3, as well as a WQA certified sales representative.  Terry currently sits on EcoWater Systems (a Berkshire Hathaway Company) national Peers committee, as a water treatment expert advising other water professionals with less experience on best trade and technology practices. EcoWater Systems of Nebraska is one of the biggest water treatment and water delivery businesses in the state.