7 Things to Look for in a New Water Softener


The primary function of a water softener is to counteract the detrimental effects of water hardness. Hard water can affect household appliances, plumbing, clothing, hair, and skin. Unfortunately, not all softeners offer the same standard of quality. So, how do you choose from the wide range of products in the marketplace? Here are seven things you should look for in your new unit to ensure you get the best system to meet your needs.7 Things to Look for in a New Water Softener

1. Comprehensive Equipment Warranty

A warranty is a good indication of the confidence the manufacturer has in their product. Industry leading manufacturers tend to offer a comprehensive warranty, which includes a guarantee against any defects in materials and workmanship. Some warranties also provide guarantees for the resin bed, which will not deteriorate over time.

 2. After Sales Service

When choosing a new water softener for your home, you will want to ensure that the company offers a high standard of after sales service and care. The company should have a service team who knows the equipment inside out and can provide all spare parts when needed. The last thing you would want is to choose a manufacturer who no longer offers replacement parts after only a few years.

3. Third Party Certification

While the manufacturer may claim to have total confidence in their product, third party certification can provide excellent reassurance. Independent testing organizations such as NSF International or the Water Quality Association ensures that the equipment meets industry standards and validates manufacturer claims. While this is not a guarantee of performance, it is a vital step towards an assurance that your new equipment will provide trouble free performance.

4. Products to Suit Your Requirements

Not all softeners perform the same standard of water treatment. Whether you have calcium or magnesium in your water or contaminants such as iron, you will want a unit that can correct your particular water problem. It is important to have your water conditions tested to choose the right softener unit.

5. Correctly Sized and Efficient Equipment

The capacity of your water softener will have a massive impact on its performance and efficiency. While some units are designed to be very efficient and require minimal salt, if the unit is not properly sized, it will not meet the demands of your household. Buying a unit that is too large can be costly and may be inefficient, while a unit too small may need to regenerate far more frequently, increasing salt and energy consumption. Softener models are available in different sizes, and your unit will need to be sized according to your water usage and the grains of hardness in your water.

6. Efficiency

Like purchasing any major appliances, efficiency is a significant factor. Many new systems monitor the volume of water used to prompt the most efficient regeneration cycle. This minimizes salt and energy usage to reduce long-term running costs. This type of “on demand” softening ensures that efficiency is optimized while still offering sufficient softened water when it is needed.

7. Made in the USA

Where a product is made can be a good indicator of the standard of quality. If your new unit was entirely made in the USA, it is likely that the unit itself and any replacement parts will be of a high standard.

About The Author, Terry Reeh, EcoWater Systems of Nebraska:

With more than 25 years experience in the residential and commercial water treatment space, Terry is a WQA (Water Quality Association) certified water specialist, LEVEL 3, as well as a WQA certified sales representative.  Terry currently sits on EcoWater Systems (a Berkshire Hathaway Company) national Peers committee, as a water treatment expert  advising other water professionals with less experience on best trade and technology practices. EcoWater Systems of Nebraska is one of the biggest water treatment and water delivery businesses in the state.  

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